Act as the primary point of contact for clients. Handle shipment inquiries, provide updates, resolve issues, and ensure a high level of customer satisfaction throughout the logistics process.
Careers
Customer Service Coordinator
SERVICES
Customer Service Coordinator
- Location: Singapore
- Monthly Salary:
Job Responsibilities
- Serve as the main point of contact for customers regarding shipment-related inquiries
- Coordinate with internal teams to provide accurate and timely shipment updates
- Resolve service issues or delays promptly and professionally
- Maintain detailed records of customer interactions and transactions
- Ensure a smooth and positive customer experience throughout the logistics process
- Support account management activities and customer feedback collection
- Prepare service reports and assist with performance tracking
Requirement
- Minimum diploma in Business, Logistics, or related field
- Prior experience in customer service or logistics coordination preferred
- Strong communication and interpersonal skills
- Proficient in Microsoft Office and basic logistics systems
- Able to multitask, prioritise, and handle pressure in a fast-paced environment
- Service-oriented with a proactive attitude and problem-solving mindset
- Team player with attention to detail and organisational skills
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